cxbet's Privacy Policy
The security of your personal information is our top priority. This policy transparently describes how we collect, use, and protect information.
Introduction & Applicability
cxbet is a safe and trusted online gaming platform serving players in Bangladesh. We believe that protecting our users' personal information is a fundamental responsibility. This privacy policy ("Policy") applies to the cxbet website and all related services.
This policy informs you about what types of information we collect, why we collect it, how we use it, and how your information is kept secure. You are requested to read this policy carefully before registering an account or using services on the cxbet platform.
This policy does not apply to persons under the age of 18, as cxbet provides services only to those aged 21 or above.
What Information We Collect
1.1 Information Provided Directly
When you create an account or use services on cxbet, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details (for identity verification)
- Financial information — such as bKash, Nagad, Rocket, Upay, or bank account details (for transaction processing)
- Username and password (stored in encrypted form)
1.2 Automatically Collected Information
Some information is collected automatically while using our platform:
- IP address and device type
- Browser information and operating system
- Usage duration and activity logs
- Information collected through cookies and similar tracking technologies
- Navigation patterns and click history on the platform
1.3 Information Received from Third Parties
In some cases we may receive limited information from identity verification services or payment processing providers. This information is used only for the purpose of meeting legal obligations and preventing fraud.
Purpose of Information Use
2.1 Service Delivery and Operation
Collected information is primarily used to manage your account, process transactions, and communicate service-related matters. Your payment information is required to process deposits or withdrawals on the cxbet platform.
2.2 Identity Verification and Security
We use information to confirm your identity and to keep the platform protected from fraud and unauthorized access. Complying with Anti-Money-Laundering (AML) regulations is our legal obligation.
2.3 Service Improvement and Personalization
By analyzing your usage patterns, we can make our platform more improved and user-friendly. This includes personalization of the gaming experience.
2.4 Communication and Support
We use your email and mobile number to communicate service-related matters, confirm transactions, send important notices, and provide support services. Our support team is available 24/7 in Bengali and English.
2.5 Promotional Communication
Subject to your consent, we may send information about bonus offers and promotions. You can opt out of such communications at any time.
2.6 Compliance with Legal Obligations
We may be required to use or disclose information in order to comply with applicable laws, regulations, or lawful requests from government authorities.
Methods of Information Protection
3.1 SSL Encryption
All data exchanged between users and the server on the cxbet platform is protected by SSL (Secure Socket Layer) encryption technology. This means your sensitive information — such as payment details — is never exposed during transmission.
3.2 Data Storage Security
Information stored on our servers is kept in an encrypted, access-controlled environment. Passwords are always stored in hashed form, never in plain readable form. Firewalls and other security measures are active to prevent unauthorized access to our systems.
3.3 Staff Access Controls
Only authorized cxbet staff may access user information within the necessary limits. All staff are required to take a confidentiality pledge and receive regular training on data protection.
3.4 Security Reviews
The security of our platform is regularly tested. Any identified security vulnerability is resolved immediately. In the event of a data breach, we will notify affected users as quickly as possible.
Information Sharing with Third Parties
4.1 Payment Processors
We share limited information with payment service providers to complete transactions. This includes bKash, Nagad, Rocket, Upay, and related banking institutions. Each payment partner follows its own privacy policy and adheres to strict security standards.
4.2 Identity Verification Services
As part of the Know Your Customer (KYC) process, we may seek assistance from trusted third-party identity verification services. In such cases, only the necessary information is transmitted.
4.3 What We Do Not Do
cxbet refrains entirely from the following activities:
- Selling information to advertisers or marketing companies
- Providing information to any third party without your consent
- Sharing information with anonymous or unknown third parties
- Using information for purposes outside of gaming or betting-related activities
4.4 Legal Obligations
We may be required to disclose necessary information in response to a court order, lawful government request, or legal obligation. In such cases, we will always make every effort to protect your interests within the limits of applicable law.
Cookies & Tracking Technology
5.1 What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. cxbet uses cookies for the following purposes:
- Keeping your login session active
- Remembering your preferences and settings
- Analyzing and improving platform performance
- Detecting and preventing fraudulent activity
5.2 Types of Cookies
We use the following types of cookies:
- Essential cookies: Essential for the basic functioning of the platform; these cannot be disabled.
- Functional cookies: Help remember your preferences.
- Analytical cookies: Help monitor and improve platform performance.
5.3 Managing Cookies
You can control non-essential cookies through your browser settings. However, please note that disabling certain cookies may limit some features of the platform.
Your Rights & Preferences
As a cxbet user, you have the following rights:
6.1 Right to Access Information
You have the right to know what information we have collected about you. Upon request, we can provide you with a copy of your personal information.
6.2 Right to Correct Information
You have the right to request correction if there is any error or incompleteness in your stored information. You can make this request through the cxbet support team.
6.3 Right to Delete Information
In certain circumstances you may request deletion of your information. However, due to legal obligations, we may be required to retain some information for a specified period.
6.4 Right to Object to Processing
You have the right to object to the processing of your information for a specific purpose, particularly in the case of marketing communications.
6.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team. We will process your request in a timely manner.
Information Retention Period
We retain your information only for the period necessary. The following factors are considered in determining this period:
- The need to provide services while the account is active
- Legal and regulatory obligations (such as requirements to retain financial records)
- For fraud prevention and security purposes
- Potential need for dispute resolution
After an account is closed or once the need for specific information has ended, we delete or anonymize the information securely as quickly as possible.
Privacy of Minors
cxbet provides services only to those aged 21 or above. We do not intentionally collect information from minors. If we suspect that information from a minor has been collected by mistake, we will immediately delete it and close the relevant account. If you have any information regarding this matter, please notify our support team.
Changes to the Policy
We may update this privacy policy from time to time. If any significant changes are made, we will clearly post a notice on the platform and, where possible, also inform you by email.
Continued use of cxbet after an update will be considered as your agreement to the new policy. It is therefore advised to check this page regularly.
If you wish to know about differences from a previous version, please contact our support team.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to contact the cxbet support team. Our team provides assistance in Bengali and English.
We will process any privacy-related request you have as quickly as possible. Ensuring the protection of your information is our commitment.